Laser Shot - Frequently Asked Questions

Question:
What do I do if my gun is double firing during a simulation?

Answer:
The reason your gun is double firing is because of a change of environmental light. You will need to recalibrate the camera with the environment that you will be using the Laser Shot System in.

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Question:
My projector is alerting me that the air filter needs to be cleaned. What do I need to do?

Answer:
First, remove the air filter from the projector. Clean the air filter of any dust and particles and replace the air filter into the projector. Second, you must reset the filter timer on your projector. You can reset the timer from the projector menu accessed from the buttons on top of your projector. Navigate to Filter Timer. Then hold down the right cursor key on the top of your projector for approximately 5 seconds. Select Reset and your time will reset itself to 0 hours.

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Question:
What do I do if my product is damaged during shipping?

Answer:
Call our customer service department immediately with a detailed description of the damage that occurred. You will be issued a Return Merchandise Authorization number to apply on to the outside of the box and we will have it shipped back to our corporate office to be examined.  The product will be call tagged if within 30 days of the shipping date.

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Question:
I have an issue with my Hitachi projector and I am still under the manufacturer warranty. What do I need to do and who do I need to contact?

Answer:
You will to contact Hitechtronics. They are an authorized Hitachi repair center and will assist you with any issues that you may have.

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Question:
What is the ideal distance to setup my projector and camera?

Answer:
The best optimal distance for our system is anywhere from 8ft to 12ft for the projector and camera.

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Question:
My programs will not load. What do I need to do?

Answer:
Make sure that all of your drivers are current on the computer. If you are still having problems, contact our tech support department.

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Question:
I have a laptop and I cannot get the desktop image to display onto the projector screen.

Answer:
1) Ensure that the VGA connectors are securely fastened to both the laptop and the projector. Also verify that the VGA connector that is going to the projector is plugged into 'RGB 1 or Computer 1'. The VGA connectors might be colored blue and will have thumb screws that can be tightened, finger tight is fine.

2) Now search for the function key on your laptop. The function key will be located differently for each laptop but should be marked with the letters 'Fn' and is usually in blue. For the most part the function key is normally located in the lower left hand corner. Once you have located the function key look for an icon of either a laptop or a monitor in blue, usually it is located on one of the 'F' keys, located above the horizontal numbers on the keyboard. Once you have located both the function key (Fn) and the other blue colored key press them at the same time. What this does is toggles between the different display modes of the laptop.  In Windows 7 it is (Windows Key) – P concurrently.

3) Keep cycling through the different options until the image is displayed.
4) If 3 or 4 don’t work right click on the desktop, and choose the NVidia Control Panel.  You will select the ‘Setup Multiple Displays’ selection on the left hand side, and then in the right panel select ‘The same on both displays (clone)’
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Question:
Everything is connected correctly but I don't see a projected image.

Answer:
1) On the projector there is a button that says 'input'. This is so you can connect other media devices to the projector. Sometimes this button can get pressed on accident and effect the projected image.

2) Cycle through the different options until 'Detecting....RGB 1 or Computer 1' comes across.

Note: The VGA connector should be plugged into the back of the projector where is says 'RGB 1 or Computer 1'.

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Question:
When installing the laser detection camera driver an error message comes up stating a compatibility problem with Windows XP, Vista, or 7.

Answer:
This is a message telling you that what you are trying to install is not digitally signed by Microsoft. Click 'Continue Anyway' and the drivers will continue to install. No harm will come to your system as all of our software has been checked and re-checked to ensure system stability.
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Question:
When calibrating my camera I get a light calibration error.

Answer:
This usually means that there is too much ambient lighting in the area the system is setup in. In order to fix this please do your best to eliminate all unnecessary lighting and above all no sunlight. Sunlight makes it almost impossible to calibrate the camera and use the system.
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Question:
Get the error message: 'No available COM ports' when trying to calibrate the 1000 series camera.

Answer:
To fix this problem unplug the camera power and reconnect. This should clear the COM port and allow the camera to be recognized and calibrated. 
If this problem still exists, reboot your system. ___________________________________________________________________________________

Question:
Can I use my own laptop or PC with your shooting simulator?

Answer:
Yes. You can use your own laptop or PC as long as it meets our minimum requirements which are listed below.

Question:
Can I use a DLP projector with your shooting simulator?
Answer:
DLP projectors are not a suggested type to use with our system.  It is a possibility to use, but again is not suggested.  The light reflecting off of the mirrors to project the image causes light spots on the screen that cause calibration issues with the camera.